The entrepreneur who came in from the cold
I don't shop at Iceland – probably for the reason company executive Nigel suggests deters shoppers, "snobbery" – but boy, looks like it would be a fun place to work.
Iceland Foods: Life in the Freezer Cabinet (BBC Two, Monday) showed why the 25,000 staff have voted it the happiest company to work for in the country.
Self-styled "cowboy" CEO Malcolm Walker is passionate about the company that serves four million families with budget frozen food every year – including the popular doner kebab pizza and 100 million ready meals from £1.
At a spectacular evening for managers – complete with cabaret from Jason Donovan and "the Iceland mums" – he announces trips to New York for the managers and a £10,000 bonus to be shared by staff at the six top stores from the 800 High Street locations.
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Malcolm's passion seems to permeate downwards – even on close to minimum wages – with staff enthusiastically and cheerfully going about their work.
They are respectful towards their customers and the effort they go to in delivering the best quality they can at a low price was an eye-opener.
Buyer Alistair went to Thailand to research items for the Christmas party food range, a company bestseller. And Trish, in charge of quality control, has the power to remove items from the shelves if complaints are too high.
PR consultant Keith admits that, despite its popularity, it's a company "that half the country hates" and is subject to ridicule.
At the centre of it all was Malcolm, who likes to reward staff's achievements with bonuses, holidays and gifts. The boy done good, after starting a business with £30 and some freezers in 1970.
He now drives a Bentley with the numberplate 1CE... nice.
A fascinating documentary. I don't think it will persuade me to shop at Iceland, but others may be. Their hard work paid off with their best Christmas in three years and a 5% boost in sales.
Ambassadors (BBC Two, Wednesday) proved to be good fun... and clever, to boot.
David Mitchell and Robert Webb, stars of the anarchic Peep Show, proved that they can do the grown-up stuff too with a politically astute and well-made blackly comic drama from the writers of two of my favourite shows – James Wood (Rev) and Rupert Walters (Spooks).
David Mitchell is Keith Davis, the world-weary ambassador of Tazbekistan who is charged with beating the French to a £2 billion helicopter contract.
It doesn't start well for Keith, shooting the national animal, the ibex, on a hunting trip. "Blame the French" he tells his guide, stuffing money into his hand.
His deputy Neil Tilly (Robert Webb) has to work behind the scenes to ensure everything goes well in the diplomatic campaign.
A Best of British themed party should do the trick if Keith's wife Jennifer (Keeley Hawes) can persuade her Tazbekistan cook to make Eccles Cakes and the terribly pretentious actor Stephen Pembridge (Elliot Cowan) can deliver his one-man version of Frankenstein with panache.
There are some nice touches – not least of which is the strained relationship with the Davises' daughter, Daisy, at boarding school.
Matthew Macfadyen is good as POD, the boss at the Foreign and Commonwealth Office, and the production values are good with lots of location shooting in Turkey.
Finally, a sad farewell to The Great British Bake Off (Tuesday, BBC 2) in which Frances won, finally matching style and substance.
It has been an entertaining journey and Mary and Paul chose the right winner; which, in our house, meant anyone but Ruby!