Rail company on track for storm feedback
FIRST Great Western has called on rail users in Bruton and Castle Cary to provide feedback on its handling of the storm disruption on Monday morning.
The train operator, which runs services which call in at Bruton and Castle Cary on its Bristol Temple Meads to Weymouth route, was forced to cancel a number of services on Monday due to the adverse weather.
First Great Western managing director, Mark Hopwood said: "Following the anticipated adverse weather forecast overnight from Sunday, October 27 until Monday, October 28, we worked with Network Rail to develop our train service response.
"Our overriding objective was to safely run services as close to the normal timetable as possible to make sure we got passengers to where they needed to go."
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The 8.53am service from Weymouth to Bristol had to be cancelled, although an additional south-bound service was arranged mid-morning.
Mr Hopwood said that the revised timetable needed to operate under several speed restrictions imposed by Network Rail across the network, causing some delays.
But he also said: "In this case, the restrictions were lifted much earlier than anticipated and allowed us to run the majority of our services.
"There have however been some localised issues, with blocked lines, due to felled trees causing some problems as well as some flooding and collapsed power lines."
Mr Hopwood thanked passengers for their patience during the disruption and urged customers to provide feedback on their experience.
The online feedback portal can be accessed at http://survey.euro.confirmit.com/wix1/p1586080951.aspx