Hospital given thumbs up by patients
WESTON Area Health NHS Trust(WAHT) have received a thumbs up from patients on housekeeping, catering and maintenance in a new Patients Led Assessment report.
WAHT were awarded an average of 92 per cent in a recent inspection.
Developed by the Health and Social Care Information Centre, the assessments, have been created as part of a national drive to make sure that patients are more involved in standards and inspections of healthcare premises.
Reacting to the report, Chris Perry, director of nursing said: “Housekeeping, catering and maintenance staff are some of the unsung heroes of the NHS.
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"Every day they work hard behind the scenes keeping the hospital running and supporting patients and clinical teams.
"This report is a real testament to their commitment. Cleanliness, safety, food, and privacy are hugely important and we’re delighted to have scored so well.”
WAHT scored: 98 per cent for cleanliness, 89 per cent for food and hydration, 91 per cent for privacy, dignity and wellbeing and 89 per cent for condition, appearance and maintenance.
PLACE (Patients-led assessment of the care environment) is a national initiative launched in April 2013. September’s report is the first to be published.
The Weston assessments took place on the 15 May 2013.
The team was made up of five patient assessors and five Trust staff (PLACE assessments require a 50 per cent split between patients and employees) and were overseen by an independent verifier from Musgrove Park Hospital.
The assessments looked at cleanliness of wards, including bathrooms, furniture, fixtures and fittings; condition, appearance and maintenance of sites, including decoration, signage, linen and car-park access; patients’ privacy, dignity and wellbeing, including their changing and waiting facilities, appropriate separation of single sex facilities, telephone access and appropriate patient clothing; and patients’ food and hydration (including assessment of choice, taste, temperature and availability over 24 hours).