Counterfeit bank manager tricks Cheddar NatWest customers in phone fraud
A fraudster has targeted Cheddar NatWest customers by pretending to be the bank manager.
People have been getting phone calls from a supposed Mr Williams, who claims to be the manager of the Cheddar branch.
He claims that details of 9,000 credit cards have been stolen and he is ringing to reissue cards.
Unfortunately, some customers have been taken in by the ploy – possibly by this fake Mr Williams’ ability to quote their card numbers.
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Those who have given their three digit security code from the reverse of their card and reported it to NatWest have now been reimbursed.
NatWest confirmed that this approach is not genuine and did not come from any branch of NatWest bank.
Tom Dimambro, branch manager at the NatWest Cheddar branch, said: “We never ask our customers to divulge information on their PIN and passwords, or ask them for their three digit security number on the back of cards to confirm their identity.
“Anyone who suspects a fraud on their account should come in and see us at the branch or call us on 0870 600 0459, 24 hours a day 365 days a year.”
Savvy residents who are wise to the scam have been spreading word on the street, outside schools and online in popular forums like Cheddar Mums Buy and Sell on Facebook.
The scam approach is voice phishing – or vishing – where fraudsters are brazen enough to telephone customers and employ methods like ‘warm up’ calls, making further calls plausible.