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Caffe Nero apology after young mum is kicked out over 'noisy' boy

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Friday, March 01, 2013
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Somerset Guardian

A young mother from Radstock has spoken of her anger after being asked to leave a coffee shop because her two-year-old son was too noisy.

Bosses at Caffe Nero have now apologised for the way in which 21-year-old Charlotte Barter, and her son, Aaron-Tyler Whittock were treated.

  1. Charlotte Barter and her two-year-old son Aaron-Tyler from Radstock were asked to leave Caffe Nero in Bath because Aaron was being disruptive

    Charlotte Barter and her two-year-old son Aaron-Tyler from Radstock were asked to leave Caffe Nero in Bath because Aaron was being disruptive

She and her partner Jamie Whittock, 29, had been at the firm’s branch at SouthGate in Bath with Aaron, who was recently diagnosed with Attention Deficit Hyperactivity Disorder.

Miss Barter admitted Aaron had become loud and distressed, but said they had been trying distraction techniques to calm him down.

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After being approached by a member of staff concerned about her son’s behaviour, Miss Barter, who works with adults with learning disabilities, asked to speak to the manager.

She said: “The manager then told me my son was really noisy and people were complaining. I said I thought it was a family orientated place. You can only do your best to control him. I said he had ADHD and the manager said they don’t cater for people like that and then he compared my son to a drunk.

“He told me if there was a drunk in the cafe, he would ask him to move or to leave – my son doesn’t choose to have this condition.”

Spokeswoman for Caffe Nero, Ceri Aiken, apologised for the incident and said steps were being taken to make sure it did not happen again.

She said: “We are conducting an internal investigation into what happened.

"All staff undergo rigorous training and we don’t condone behaviour like this. Everyone is welcome in our stores.”

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10 Comments

  • Profile image for waynejkc69

    by waynejkc69

    Saturday, March 02 2013, 1:21PM

    “@Bruce: Haha! ' Naughty ' could be twisted by some. Lord knows the authorities sometimes fret at the mere idea - no objective proof needed - that someone is not exercising their freedom of speech. I await that ominous knock at the door from an over zealous and new employee of the local or central authority PR department. Who knows? Exercising a ' freedom ' could be implied as someone wanting to escalate to harass, bully, threaten or assault another.

    I will be more careful. Thank you for the help! ;)”

  • Profile image for bruce07

    by bruce07

    Saturday, March 02 2013, 12:17PM

    “Wayne - thanks for the comments. Are we allowed to say 'naughty' in this PC age?”

  • Profile image for waynejkc69

    by waynejkc69

    Saturday, March 02 2013, 12:12PM

    “To be honest with you, he just looks naughty to me.”

  • Profile image for waynejkc69

    by waynejkc69

    Saturday, March 02 2013, 12:11PM

    “@ bruce07:Agree! No apology to the other customers and no regret either. Seeking to shift the blame is a central part and parents need to control their children in assertive but compassionate ways. I sometimes wonder if parents are so interested in watching TV or working all the hours in a day that they are either too tired or to focused on other issues to want to center their attention on the child.

    Children need attention there is no doubt. Some, and the lesson is growing, realize that the way to get it is to kick off. It is not their fault, it is part to blame on the parent as the parent teaches them that they only get attention when they are really naughty. As I say, ADHD, is around. But the current increase in ' diagnosis ' might be relieved if the medical authorities made sure parents focused on their child instead of media input and careers.”

  • Profile image for bruce07

    by bruce07

    Saturday, March 02 2013, 10:36AM

    “Always and excuse for bad behaviour - the 'terrible two's', ADHD. As a doctor and a grandparent, I find that often it is the parents' lack of control that initiates the bad behaviour and excuses what should be suppressed immediately.

    In this case, the parents are seeking to shift the blame onto others and the pain onto the cafe's customers - notice that there is no apology for the discomfort caused to other customers.”

  • Profile image for waynejkc69

    by waynejkc69

    Friday, March 01 2013, 6:27PM

    “@ sharon_hope: I kind of agree with you that some children are beyond understanding that their behaviour needs self control - if it is a genuine case, and these are rare. But you also have to appreciate that some children get a kick out of causing chaos and my sister's child, despite being ' diagnosed ' sure as heck discovered that his nan was in no position to put up with his attitude. If he could behave with her he was capable of behaving full stop. He was playing on it and his weak mother encouraged him to use it as a tool to get what ever he wanted.”

  • Profile image for sharon_hope

    by sharon_hope

    Friday, March 01 2013, 1:34PM

    “W69 you have no idea as every child is different, being two years old that is not the right attitude, these parents are going through a nightmare journey and like myself learn everyday.

    The attitude of the cafe stinks but hey I have had it since my son was small and even resulted to wearing a t shirt to raise awareness. Lots of triggers cause children to go off but they should not be forced not to be able to go out as family just because of Victorian attitudes where in those days they were locked away.

    I am battling with big food chains, pubs, to get a sensory room put into to cafes and restuarants nothing huge but a quiet place to go when things escalate. This would help not only the family as they know they have a safe haven so they can enjoy going out more and help other customers to especially the ones who have not a clue.

    Just wish people would realise how hard life is and sometimes its 24 7 but they have a right to enjoy themselves this is the 21st century.”

  • Profile image for jeltz

    by jeltz

    Friday, March 01 2013, 1:26PM

    “OK so he doesn't have a choice that he has ADHD but the parents have a choice as to whether they impose their son's behaviour on a cafe full of people hoping to have a peaceful time. Sounds like they were being rather selfish.

    If my kids were being disruptive and spoiling other people's enjoyment then we removed ourselves from the environment, they don't have ADHD but were/are perfectly able to cause a serious nuisance if they are tired or bored or just in that kind of mood.

    Just because the boy has a "label" doesn't absolve the parents from showing some consideration towards others.”

  • Profile image for waynejkc69

    by waynejkc69

    Friday, March 01 2013, 11:17AM

    “So it was not the idea that Aaron has ADHD, but that the Cafe likened him to a drunk. This has nothing to do with the boy being noisy, as the headline depicts, but because the child was categorized inappropriately. Sigh! I wish headlines would not try to fool us.

    My sister's child had ' ADHD '. It was odd how he could behave himself when he wanted something and was a proper horrible person once he got it. Coincidence in my sister's case? Don't know. All I know is that his grand mother struck him once for telling her to ' f* off '. He never ever did it again. I don't believe in hitting children, but you gotta wonder how an ADHD patient managed to get cured with a physical punishment.”

  • Profile image for siarad2

    by siarad2

    Friday, March 01 2013, 10:18AM

    “Now a drunks paradise :-)”

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